Terms of service

Welcome to our store! By visiting our site and/or purchasing something from us, you agree to be bound by the following terms and conditions ("Terms of Service").

1. Overview

This website is operated by Little Owl Stories. Throughout the site, the terms "we", "us", and "our" refer to Little Owl Stories. By accessing or using our website, you agree to these Terms of Service. Please read them carefully.

2. Products and Services

We offer personalized children’s books and related products. All product descriptions and prices are subject to change at any time without notice. We reserve the right to limit quantities and refuse service if necessary.

3. Personalization

You are responsible for the accuracy of any names, text, or custom details submitted for personalized products. We do not offer refunds for incorrect information provided by the customer.

4. Payments

All payments are processed securely via Shopify’s payment gateway. By making a purchase, you agree to provide current, complete, and accurate billing and account information.

5. Shipping & Delivery

We aim to dispatch your order within the estimated timeframes provided. However, we are not responsible for delays outside our control.

6. Returns & Refunds

Due to the personalized nature of our products, we cannot accept returns or offer refunds unless the product is damaged or there was an error on our part.

7. Intellectual Property

All content on this site, including images, text, and designs, is the property of Little Owl Stories and may not be used without permission.

8. Changes to Terms

We reserve the right to update or change these Terms of Service at any time. Continued use of the site after changes means you accept those updates.

If you have any questions, please contact us at hello@littleowlstories.com.